How do I uninstall Sookasa from my computer?

You won't be able to access encrypted files without the Sookasa app installed, so before you uninstall, please make sure that you've decrypted all the files within Sookasa. 

On Mac: From the Applications folder, right-click on Sookasa and choose "Move to Trash." Then, right-click the Trash and select "Empty Trash."

On Windows: Open the Control Panel on your computer and go to Programs. From there, navigate to Programs and Features, select Sookasa, and click "Uninstall."

 

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6 Comments

  • 1
    Avatar
    Colleen Gray

    This does not work. The app says it is open and cannot be moved to the trash. I deleted the plug in the load at login and still cannot delete. Uninstaller please?

     

    For other mac users. If you cannot delete the app because it is open, you can set up another user on your mac, log out of your account, log into the other user and delete the app from there. Don't forget to go into your Library to delete other Sookasa crap. And your System Prefs to turn off the auto login of Sookcrapa.

    Edited by Colleen Gray
  • 0
    Avatar
    Tiffany Pietrowski

    So somehow ALL my documents are now .sookasa and I have an influx of clients not being able to open it and now I cant attach these files to my clients because it only wants a .pdf file. This is ridiculous. I need to know how to remove all the .sookasa from all my clients except those who have shared their files with me. 

     

  • 1
    Avatar
    Colleen Gray

    Here is another way to uninstall. I did not try it but thought I would share here since the instructions posted above DO NOT WORK on a mac.

    I apologize for the inconvenience. If you have trouble uninstalling Sookasa by moving it to the trash, please feel free to try uninstall this way:

    1. Go to Applications, right click "Sookasa" app
    2. Select "Show package contents"
    3. Go to Contents > Resources > double click uninstall.command
    4. Enter admin password and hit Enter
    5. Restart your computer

     

  • 0
    Avatar
    Teresa Ramirez

    there are 2 different uninstall commands.  i tried both but the screen to enter admin password doesn't open.  what next?

  • 0
    Avatar
    Gérald Lechault

    Easy way on a Mac:

    • Go to Sookasa in the Applications Folder
    • Ctrl click on it
    • Open the package
    • Trash the whole Content Folder
    • Go back to Applications and Trash the Sookasa app
  • 0
    Avatar
    Joe Hodge

    1. Open Terminal

    2. You must have the administrator's password to execute the following:

    sudo /Applications/Sookasa.app/Contents/Resources/UninstallSookasa.command

    3. If Sookasa is used in Google Drive, etc. you will see this:

    Unpatch and clean Google-Drive

    ==========================




    Password:

    4. Again, enter the administrator password

    You should see the following (it may vary depending on where Sookasa is used):

    Traceback (most recent call last):

      File "/Applications/Sookasa.app/Contents/Resources/SookasaPatchUtils.py", line 431, in <module>

        rc = main()

      File "/Applications/Sookasa.app/Contents/Resources/SookasaPatchUtils.py", line 387, in main

        init_global_paths()

      File "/Applications/Sookasa.app/Contents/Resources/SookasaPatchUtils.py", line 154, in init_global_paths

        spzip_path          = get_path_for_gdrive_resource(SPZIP_REL_PATH)

      File "/Applications/Sookasa.app/Contents/Resources/SookasaPatchUtils.py", line 147, in get_path_for_gdrive_resource

        return gdriveBundle.pathForResource_ofType_inDirectory_(resource, type, directory)

    AttributeError: 'NoneType' object has no attribute 'pathForResource_ofType_inDirectory_'




    Quit Sookasa process and unmount Fuse drive...

    ==========================







    Removing Sookasa from startup items...

    ==========================







    Removing Sookasa from Applications Support folder...

    ==========================







    Removing Sookasa from Applications folder...

    ==========================







    Removing Sookasa LaunchDaemons...

    ==========================







    Removing Sookasa's key cache...

    ==========================







    Removing Sookasa's preferences...

    ==========================




    2019-11-18 09:43:42.291 defaults[7884:66513] 

    Domain (com.sookasa.Sookasa) not found.

    Defaults have not been changed.




    Removing Sookasa credentials from the keychain...

    ==========================




    keychain: "/Users/joehodge/Library/Keychains/login.keychain-db"

    version: 512

    class: "genp"

    attributes:

        0x00000007 <blob>="com.sookasa.Sookasa"

        0x00000008 <blob>=<NULL>

        "acct"<blob>="SookasaKeys"

        "cdat"<timedate>=0x32303137303631373133323632375A00  "20170617132627Z\000"

        "crtr"<uint32>="aapl"

        "cusi"<sint32>=<NULL>

        "desc"<blob>=<NULL>

        "gena"<blob>=<NULL>

        "icmt"<blob>=<NULL>

        "invi"<sint32>=<NULL>

        "mdat"<timedate>=0x32303139313131383134323833395A00  "20191118142839Z\000"

        "nega"<sint32>=<NULL>

        "prot"<blob>=<NULL>

        "scrp"<sint32>=<NULL>

        "svce"<blob>="com.sookasa.Sookasa"

        "type"<uint32>=<NULL>

    password has been deleted.




    Removing Sookasa from Trash...

    ==========================




    DONE!!

    ==========================




    logout

    Saving session...

    ...copying shared history...

    ...saving history...truncating history files...

    ...completed.

    Deleting expired sessions...155 completed.




    [Process completed]

    5. You may have to click the close X on the session to get it to complete and return the terminal command line. Then It will spew out something like this:

    Remove Sookasa

    ==========================






    Removing OSXFUSE...

    ==========================




    (kernel) Kext com.github.osxfuse.filesystems.osxfusefs not found for unload request.

    Failed to unload com.github.osxfuse.filesystems.osxfusefs - (libkern/kext) not found.




    ==========================

    DONE!!

    ==========================

    6. If it hasn't misled us, You should be free of ALL of the Gremlins including the launch entries that have been dragging down the startup and shutdown process. I performed this on their free trial. Make sure you have the latest version and hopefully it won't scramble any macOS changes. Good luck.

     
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