Why can’t I seem to open Sookasa files?

There are a few things you can check:

  • Make sure you have installed Sookasa.
  • See if you're logged in to the Sookasa application. You can check by right-clicking (control-click on Mac) the Sookasa icon in your computer’s menu bar or system tray. Choose Preferences, and switch over to Account. It will give you the opportunity to log in if you aren't already. 
  • Check that you have been authorized to open the Sookasa file by the person who encrypted it. 
  • See whether Dropbox has been installed to a location that is not the default drive (usually the C: drive). If it isn't, this can cause problems in accessing Sookasa files. To get around this, you can unhide the Sookasa drive by right-clicking the Sookasa icon, select Preferences, and uncheck "Hide Sookasa Drive." 
Have more questions? Submit a request

12 Comments

  • 0
    Avatar
    Way HK

    Hi, I am on Mac Sierra 10.12.2, Sookasa is installed but no response when click on Sookasa, the app just doesn't start up. Any suggestion? Thank you.

    Edit:

    I am able to find to log:

    System Integrity Protection: enabled

    Crashed Thread: 0

    Exception Type: EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Reason: DYLD, [0x1] Library missing

    Application Specific Information:
    dyld: launch, loading dependent libraries

    Dyld Error Message:
    Library not loaded: /usr/local/lib/libosxfuse_i64.2.dylib
    Referenced from: /Applications/Sookasa.app/Contents/MacOS/Sookasa
    Reason: image not found

    Binary Images:
    0x10ed65000 - 0x10ee03ff7 +com.sookasa.Sookasa (3.20.9 - 10446) <C58619AF-C77C-3B7F-B03D-33FCA66439CE> /Applications/Sookasa.app/Contents/MacOS/Sookasa
    0x111c7c000 - 0x111cb9267 dyld (421.2) <947FC440-80F9-32F7-A773-6FC418FE1AB7> /usr/lib/dyld

    Edited by Way HK
  • 0
    Avatar
    Joel

    I also have this same problem. Just installed, open the app and nothing happens. No menu bar icon, nothing.

  • 1
    Avatar
    Way HK

    Install FUSE for macOS 3.5.4 should solve your problem :-)

  • 0
    Avatar
    Angela Tam

    I have the exact same problem. no luck here

     

  • 0
    Avatar
    Suresh Karra

    I just installed the Sookasa app on my macbook and am unable to open the app. Please advice. Thank you. I called the support service phone number and it goes into voicemail.

  • 0
    Avatar
    John Reimering

    Same problem here. Installed. Open the app nothing, happens. Control-click on icon doesn't work.

    I am new to iOS and my macbook. Had no problems before with Sookasa in Windows. So I'm extra insecure about what I'm doing.

  • 0
    Avatar
    Cortney Rouse

    Way HK, I installed FUSE but it is still being non-responsive. What am I missing?

  • 0
    Avatar
    Way HK

    Hi, the FUSE version on my macOS Sierra is 3.5.4 and the Sookasa version is 3.20.9 (10446). These works well for time being. 

    Else try to contact Support to get the non-published latest version and seems to work well.

  • 0
    Avatar
    John Reimering

    Being a newby on the Mac I didn't understand that FUSE should be installed. Don't even know what it does do. Couldn't find it on my macbook. Is there a way that I could have known that? Is it wise to explain that before downloading Sookasa for Mac? (or did I overlook things? could be) I lost days to discover this. Sookasa works fine know.

  • 0
    Avatar
    John Pang

    WORKS NOW!

    Go to: https://osxfuse.github.io

    Download the latest Fuse and it should work.

  • 0
    Avatar
    Edward Schrank

    Worked for me too. How was I supposed to know to do this? CAlled support and apparently they closed early for the day (was 2pm PST!). Really needed access on a new laptop quickly. Frustrating. Working now. 

  • 0
    Avatar
    Winter Faulk

    For OSX 10.12.4 I download the version of Sookasa that is currently on the site and used it to reinstall, when it prompts me to update to the newest version, after the install, I told it to skip that version and it started working

Please sign in to leave a comment.
Powered by Zendesk