How do I securely share a file with someone who does not use Sookasa?

Sookasa makes it easy to share securely with people who don't have Sookasa.

 

From the Sookasa desktop applicaiton:

With the Sookasa application installed on your computer, you can right-click any encrypted file in Sookasa from Windows Explorer or Mac Finder and select Share Securely via Sookasa:

 

On Mac, you can also select the file you'd like to send, and click the Sookasa icon to the left of the Search bar in the Finder window:

 

If you need to share multiple items at a time, you can do so by first compressing them into a .zip file. Highlight the files you'd like to send, and right-click your selection. You will be given the option to Compress these files.

(On Windows: right-click your selection, select "Send to" and choose .zip file)

This will create a .zip file within your Sookasa folder. You can rename the file, or send it as-is, using the "Share Securely via Sookasa" option.

After you've selected the file(s) you'd like to send and selected Share Securely via Sookasa, enter your recipients' email addresses. If you'd like to send to multiple recipients, separate each address with a comma. Re-enter the email addresses to confirm.

You can also add an optional note. When Sookasa emails the download link to your recipients, we'll include this message.

Set the link's expiration. After this period, the file's download link will expire and recipients will no longer be able to download the file from that link.

Click Send file. Each recipient will receive an email from Sookasa that includes a link to access the file. 

 

 

From Sookasa on iOS (iPhone, iPad)

Open the Sookasa app on your iOS device, and navigate to the file you're looking to send. Once there, click the three blue vertical dots to the right of the file, and you'll see an option pop up at the bottom of your screen to Share Securely

 

      

You will then be taken to a page to enter your recipients' email addresses. If you'd like to send to multiple recipients, separate each address with a comma. Re-enter the email addresses to confirm.

You can also add an optional note. When Sookasa emails the download link to your recipients, we'll include this message.

Set the link's expiration. After this period, the file's download link will expire and recipients will no longer be able to download the file from that link.

 

 

Once your recipient clicks the link, the file will download directly to their computer. Access will be audited by Sookasa to make sure you are remain in compliance.

Once the recipient has accessed the link, that link will no longer be available. If you need to give the same recipients access to that file later, please revoke the link from the File Delivery tab of your Sookasa Dashboard, and generate a new link for them.

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21 Comments

  • 0
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    Ed Ferrero

    Is the file the recipient receives not encrypted? I assume it must be as they don't have the key and don't have the Sookasa app installed.

  • 0
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    Celia Wong

    Hi Ed,

    You're right about that. When the recipient clicks on the secure link, our server decrypts and serves the file to them via SSL. This all happens behind the scenes so your recipient can work on this file as they normally would once it's downloaded.

    Let us know if you have further questions.

    Best,
    Celia

  • 0
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    Jeff Miller

    Since upgrading to OS X El Capitan, the Share Securely via Sookasa line has been missing from the menu when right clicking on a file. I also noticed the Dropbox lines were missing as well. I ended up fixing the Dropbox problem by disabling/re-enabling the Finder integration option, then clicking the Fix Permissions button (see Curtis R.'s post here: https://www.dropboxforum.com/hc/en-us/community/posts/204200496-Lost-Finder-Integration-in-OS-X-10-11-El-Capitan-#community_comment_207941083).

    Unfortunately, I am still unable to share files using Sookasa on both my Mac Pro and Macbook, which are both running El Capitan. If you have a solution for this, please let me know.

  • 0
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    Celia Wong

    Hi Jeff,

    Looks like someone from our support team has reached back out to you already. I hope the version we shared fixed this issue! Please let us know if we can help with anything else.

    Best,
    Celia

  • 0
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    Stanley Lin

    Dear Sookasa,

    I was able to use the file delivery or share a file securely with Sookasa with someone who does not use Sookasa with the link but now when I try to share the file, it takes me to a different webpage. I do not see where to enter the recipient's e-mail address. Thank you!

  • 0
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    Celia Wong

    Hi Stanley,

    When you right-click on an individual file in the Sookasa folder, we'll take you to a web page where you can enter the recipient's email address. Any chance you right-clicked on a folder rather than a file? If helpful, please get in touch with us at support@sookasa.com with a screenshot of what appears after you right-clicked.

    Thanks,
    Celia

  • 0
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    Bradley Wenzel

    Any way you can share a file securely through the iPad app?  Adding that feature if it's not there already would be immensely helpful when out in the field and would have me sold on busing the sookasa service.

  • 0
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    Sarah Brown

    Hi Bradley,

    Thank you so much for reaching out. We are currently working to make updates to the features offered on our mobile apps, and I will forward your request to our product team, as we are always looking to make improvements to our solution.

    I will be sure to update this thread regarding any updates that will allow for mobile secure link creation.

    Best,

    Sarah

  • 0
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    Elissa Lappenga

    I keep getting a "File Not Found" message when following these steps. I have restarted my laptop and still no dice. Any suggestions? I also tried exporting the file as a PDF first (was originally in Pages) but nothing. 

  • 0
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    Sarah Brown

    Hi Elissa,

    Thank you for reaching out to us. The "File not Found" error usually means that the file has not finished syncing to the Drive's cloud yet. Would you mind checking if the file is visible from https://drive.google.com? If it is, please try resharing and let me know if you still run into problems. Thank you!

  • -1
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    Faiz Ahmad Khan

    How can I share a file securely using the iphone app?

  • 0
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    Sarah Brown

    Hi Faiz,

    I've updated this article to show you how to share files securely on our iOS application. Please let me know if this helps!

  • 0
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    Tedi Knaak

    Is the email delivery service down? (8/31/17) Both me and a colleague have been trying to deliver emails to clients since yesterday afternoon, and none of the emails seem to be sending properly. In my Sookasa dashboard, it says the files have sent and does not not any error, and I get the standard sent receipt when I complete the sending form and send the file. However, none of our clients are receiving the emails and we've tested on our emails and it's not working for us either.

    Edited by Tedi Knaak
  • 0
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    Rohan Jagathesan

    Hi

    I have upgraded to High Sierra. Now I cannot get the right click Share securely via Sookasa to open the webpage for me to enter the details 

     

    It goes to 

    file:///private/var/folders/zr/z3npx8ks2m5bs2155rb6tx3w0000gn/T/62A340E7-1E09-4F8D-B357-7EC998B69568-416-000001E0C5A863EE.html

    rather than 

    a localhost file

     

    Please help

     

  • 0
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    Sheila Addison

    I have been having the same problem as the previous poster since early December. Support told me at the time it would "soon be resolved" and now 6 weeks later I am still getting the same problem.  What gives?  What am I paying you for?

  • 0
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    Jeff Miller

    I'm in the same situation as the last two posters. Is this ever going to be fixed? I haven't been able to send files the past few months, so I'm wasting my money.

    Here's the response I received from Support back on November 2:

    Sookasa Support (Sookasa Support)

    Nov 2, 13:33 PDT

    Hello Jeff,

    Thank you for reaching out. Currently we are experiencing issues with the Sookasa application not working with High Sierra, we are working on getting an update for Sookasa launched soon to resolve these issues. Once the update is available I will send you the update directly as well. 

    Best,
    Rosa

    Edited by Jeff Miller
  • 0
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    Matthew Hughes

    Has there been any update on this problem with Mac IOS High Sierra?.  Have not been able to send files securely to clients which is a big selling point for why I selected this product.  I have tried several safari and firefox many times in past 7-8 months but no success.  Thank you,

     

  • 0
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    Sheila Addison

    It is finally resolved in a current update, but despite having open support tickets since the problem began, I got no update until I once again contacted them to say "are you EVER going to fix this?"

  • 0
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    Jeff Miller

    That's a surprise. I just assumed the last six months or so they were going to shut down their service due to the lack of updates and responses.

    Edited by Jeff Miller
  • 0
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    Sheila Addison

    Right? They've been utterly unresponsive on Twitter, never updated their specs to acknowledge that Mac compatibility was not working, nor their FAQ, nor their support pages.  I wish someone else would develop a similar product so I could pay them for it because Sookasa apparently does not care how they appear to users.

  • 0
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    Matthew Hughes

    I was able to have this problem fixed today. Sookasa sent me a updated version of software (different version than what is on sookasa website downloads currently) for HighSierra.  I had to also load updated version of Fuse and then restarted the system.  Using Finder, I was still not able to right click on file and see "Share Securely with Sookasa" so I was instructed to select preferences in the Sookasa Icon in the top menu. Deselect "enable finder integration" and then reselect it.  It works again!  Hope this helps.

    Here is where I found FUSE  https://osxfuse.github.io

    Next problem, getting same process to work on my iPhone.

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