How do I encrypt and decrypt files?

To encrypt: 

Drag any file or folder into the Sookasa folder within your Dropbox or Google Drive account. The files will be automatically encrypted by the Sookasa application when it is installed and running on the computer. 

If you place a file into the Sookasa folder from a computer that doesn't have Sookasa installed, or directly upload to Dropbox or Google Drive on the web, it will be encrypted a few minutes later.

Encrypted files will have a .sookasa extension when viewed through Dropbox and Google Drive on the web, or on a computer where Sookasa is not installed.

To decrypt: 

From Windows Explorer or Mac Finder, simply drag the file or folder and drop it into any location outside of the Sookasa folder while Sookasa is running. Your file or folder will be automatically decrypted.

Let's say you move a file out of Sookasa while the application isn't running. The next time you launch Sookasa and log in, you'll need to right-click (control-click on Mac) on the file or folder you moved and select the option Decrypt from the menu options. 

If you're on the Pro plan, you can also decrypt without downloading the Sookasa application. Under the Access tab on the Sookasa Dashboard, you can decrypt individual files stored in your Sookasa folder on Dropbox or Google Drive. These files will be decrypted on our server and downloaded securely via SSL to your computer. 

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14 Comments

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    David Woo

    So when I open up the file on my computer to work on it, close it later, and then reopen it again to work on it tomorrow, it is always in the encrypted environment and won't need to be decrypted at any point?

  • 0
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    Sookasa Support

    Hi David,

    If the file is saved in place (in the Sookasa folder) it will stay encrypted.
    I apologize for the late response.

    Israel

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    Gregory Willis

    I must be missing something. We are trying to protect our data and don't want users to have the ability to share any data from the Sookasa folder unencrypted. That is to say they would need to share it with somebody who has the key. My synced Sookasa folder on my desktop has ALL of the files in that folder already decrypted? So, as a user, if I want to share the unprotected (unencrypted ) file with absolutely anybody I just send it as an attachment to a mail recipient. This doesn't seem right. How can I force that ALL of the files are not sharable other than with people who have a key, like only the people assigned on our team?

  • 0
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    Celia Wong

    Hi Gregory,

    The Sookasa app presents the normal view of files but they are stored encrypted on the device and on Dropbox cloud. You can quit Sookasa and see the encrypted files with .sookasa extension. The app just presents it in a friendly way. The decryption only happens when files are opened.

    Best,
    Celia

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    Gregory Willis

    OK, but if I attach the file to an email from the synced Sookasa folder on the local device it isn't encrypted at all. So the recipient receives the file in its native format with zero protection.

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    Celia Wong

    Hi Gregory,

    You're correct that if the user has unlocked the Sookasa app on their device, they can work with files within Sookasa like any other files, including adding it as an attachment in an email. If Sookasa is locked, however, when you attach a file to an email, the Sookasa app will prevent access until the user has authenticated. And if the user is not signed in to the Sookasa app, the encryption protection will remain and the file will attach as an encrypted file.

    In order to share securely via email with people outside Sookasa, users can use our secure link-sharing feature to send someone an encrypted file. (You can find more here: How can I securely share a file with someone who does not use Sookasa?).

    Best,
    Celia

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    Ethan Hansen

    Am I correct in interpreting that accessing ant Sookasa-encrypted file on a computer (Windows or Mac) requires a multi step approach; i.e.:

    1: Copy the file from the Sookasa subfolder within Dropbox or Google Drive to a temporary location. (Note that I've only experimented with Dropbox at this time).
    2: Edit the copy.
    3: Save the copy in place or directly back to the Sookasa folder.

    If the file is saved in place, an additional step is required to copy it back to the Sookasa folder. If not, the temporary file should be deleted as it no longer is the current version.

    Trying to open a file directly in the Sookasa folder is unsuccessful as it does not actually exist - Windows Explorer/Finder is fooled into skipping the .sookasa extension.

    This process is seriously convoluted, removing a primary advantage of using a cloud sync service in the first place. If I'm missing something, please let me know!

  • 0
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    Celia Wong

    Hi Ethan,

    Thanks for your question! To open an encrypted file on your computer, simply make sure that the Sookasa app is signed in and unlocked when you click to open the file. You can edit the opened file and save it over the existing copy to ensure that the file stays encrypted within the Sookasa folder.

    Best,
    Celia

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    Brian Eusey

    I moved my files out of the Sookasa folder and the file names are all still .sookasa. How do I fix this issue?

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    Celia Wong

    Hi Brian!

    Once you start the Sookasa app, you can right-click on the folder containing the encrypted files and choose "Decrypt". Our app will automatically decrypt your files. Hope this helps!

    Thanks,
    Celia

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    Rachel Mayhew

    When I drag a file into sookasa's folder in dropbox, it does not encrypt it. The file name is still .xlsx and does not have the .sookasa notation.

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    Celia Wong

    Hi Rachel!

    The .sookasa extension will appear only when you quit the Sookasa app on your computer. You can also see whether files are .sookasa files from Dropbox.com. Please let me know if you see otherwise.

    Best,
    Celia

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    Rachel Mayhew

    Celia,

    I logged out and back in and it didn't update to .sookasa.

    Rachel

  • 0
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    Celia Wong

    Hi Rachel,

    I'll email you directly to look into this. Thanks!

    Best,
    Celia

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