Getting Started
Basics
- What is Sookasa?
- I don’t have Dropbox or Google Drive. Can I use Sookasa?
- Overview: Setting Up Sookasa
- How do I encrypt and decrypt files?
- What's different between the Sookasa folder and other folders in Dropbox or Google Drive?
- My Dropbox won't finish syncing. What should I do?
Plans and Billing
- I share files with many external parties. Do I need to pay subscription fees for all of them?
- How do I provide payment information?
- What should I do when my trial period ends? Will I be able to access my files?
- What are the differences between Sookasa's plans?
- How do I change my plan?
- How do I cancel my paid plan?
Using Sookasa
Sharing and Collaboration
- How do I collaborate with other Sookasa users?
- How do I share Sookasa sub-folders on Dropbox?
- How do I securely share a file with someone who does not use Sookasa?
- Can someone who doesn't have Sookasa securely send files to me?
- Will my Sookasa files be shared automatically when I authorize someone on Sookasa?
- When I add external partners on Sookasa, what will they see?
Team Management
Working with files
- Why do my files sometimes look normal, but other times they have .sookasa extension?
- How do I download an encrypted file from Dropbox web?
- How can I decrypt a Sookasa file on my iPhone/iPad?
- How can I upload a file to Sookasa from my iPhone/iPad?
- How can I edit a Sookasa file on my iPhone/iPad?
- How do I use the Sookasa Android app to open my encrypted files?
File Access
- Sookasa doesn't work! What should I do?
- How do I access a file from my Sookasa folder via an Internet browser?
- I was invited to join Sookasa, but I can’t see any files.
- Why did I get this error message: “You have not been authorized to access this file by its owner”?
- Why can’t I seem to open Sookasa files?
- How do I access files without an Internet connection?
Account
Sookasa for Dropbox Business
Admin Guide
Sookasa for Google Drive
FAQ
- How do I open an encrypted file in Drive with my iPad/ iPhone?
- Google signs BAAs. Why do I need Sookasa?
- How do I configure Sookasa with a different cloud service?
- Does Sookasa enable compliance for Google Drive?
- Can I use Sookasa with Google Drive and Dropbox at the same time?
- Does Sookasa work with Google Docs, Sheets, Slides, Forms, and Drawings?
Sookasa Audit
Audit for Salesforce
Advanced
Security and Privacy
- How do I recover my Sookasa PIN if I've forgotten it?
- How do I enable two-factor authentication on my account?
- How do I remove external partners and team members?
- Do you support Dropbox two-step verification?
- Can I revoke someone’s access to encrypted files?
- How do I block a device from accessing my files?
Compatibility
- Do antivirus programs interfere with Sookasa?
- What should I do if my antivirus program removes the downloaded Sookasa installation file?
- Does Time Machine back up Sookasa files?
- How can I speed up the folder browsing experience on Windows?
- Do you support Dropbox two-step verification?
- Norton 2015 may cause Windows 8.1 to crash (Blue Screen of Death)